Consumer Helplines
Financial Services Board
Pretoria
The Ombudsman for Banking Services (OBS) resolves individual complaints about banking services and products. We aim to do this impartially, fairly and confidentially. Any bank customer who has a complaint against his or her bank may approach the OBS for assistance. The service is free.
Ombudsman for Banking Services
Johannesburg
Banking & Loans
The Financial Services Board is an independent institution that oversees the non-banking financial services industry - including insurers, retirement funds, unit trust schemes, and financial markets - and handles complaints in the public interest. The Board is committed to promoting and maintaining a sound financial investment environment in South Africa.
Micro Finance Regulatory Council
The primary aim of the regulatory council is to promote sustainable growth of the micro-lending industry, to serve unserved credit needs, while ensuring that consumer rights are protected.
Press Council of South Africa
Cape Town
The Council, the Ombudsman and the Appeals Panel are a self-regulatory mechanism set up by the print media to provide impartial, expeditious and cost-effective adjudication to settle disputes between newspapers and magazines, on the one hand, and members of the public, on the other, over the editorial content of publications.
Johannesburg