Financial Services Board

012 428 8000


The Ombudsman for Banking Services (OBS) resolves individual complaints about banking services and products. We aim to do this impartially, fairly and confidentially. Any bank customer who has a complaint against his or her bank may approach the OBS for assistance. The service is free.

Ombudsman for Banking Services

0860 662 837


Banking & Loans

The Financial Services Board is an independent institution that oversees the non-banking financial services industry - including insurers, retirement funds, unit trust schemes, and financial markets - and handles complaints in the public interest.  The Board is committed to promoting and maintaining a sound financial investment environment in South Africa.

Micro Finance Regulatory Council

0860 100 406

The primary aim of the regulatory council is to promote sustainable growth of the micro-lending industry, to serve unserved credit needs, while ensuring that consumer rights are protected.